Recently changed a user ID in Microsoft Active Directory and performed a full sync but the old user ID has not updated. It was noticed that while performing a full sync, it was done within 5 seconds. With both LDAP synchronization and LDAP authentication set in Call Manager, a user will not be able to log in to Extension Mobility.<\/p>\n
To fix the issue: <\/p>\n
Navigate to Navigate back to If this issue affects Cisco Unified Presence, the service that you need to restart is the Recently changed a user ID in Microsoft Active Directory and performed a full sync but the old user ID has not updated. It was noticed that while performing a full sync, it was done within 5 seconds. With both LDAP synchronization and LDAP authentication set in Call Manager, a user will not be able to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,4],"tags":[],"class_list":["post-226","post","type-post","status-publish","format-standard","hentry","category-call-manager","category-cisco"],"_links":{"self":[{"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/posts\/226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/comments?post=226"}],"version-history":[{"count":3,"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/posts\/226\/revisions"}],"predecessor-version":[{"id":229,"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/posts\/226\/revisions\/229"}],"wp:attachment":[{"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/media?parent=226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/categories?post=226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eltonoverip.com\/blog\/wp-json\/wp\/v2\/tags?post=226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Cisco Unified Serviceability<\/code>
\nUnder Tools<\/code>, select Control Center - Feature Services<\/code>
\nUnder Directory Services, select the Cisco DirSync<\/code> radio button and click restart.<\/p>\nCisco Unified CM Administration<\/code>
\nUnder LDAP, LDAP Directory<\/code>, select your server and click Perform Full Sync Now<\/code>
\nYou should notice that synchronization process is taking a bit longer because the Cancel Sync Process<\/code> button is available.
\nAfter the sync process is complete, check if the new user ID is reflected.<\/p>\nCisco UP Sync Agent<\/code>.<\/p>\n","protected":false},"excerpt":{"rendered":"