A user called in to report that after logging in to Cisco Supervisor Desktop, selected a Team from the Team dropdown selection, it took a long time to load. It continues to state “No Service” in the bottom of the window after nothing has loaded and Team dropdown selection is greyed out.
If you download the Cisco Desktop Call/Chat Service trace logs, you will notice messages like:
2015-07-24 03:30:36:440 INFO STD0005 Client
disconnected from service at <10.0.11.39>. 2015-07-24 03:30:36:443 WARN LC0001 Error occurred while performing an LDAP operation. 2015-07-24 03:30:36:444 WARN LC0001 Error occurred while performing an LDAP operation. 2015-07-25 12:47:19:520 WARN FCCS3008 Network communication error sending message to application . The application will be logged out. 2015-07-27 08:44:34:074 INFO LC0007 Invalid Value. 2015-07-27 08:44:34:082 INFO LC0007 Invalid Value.
Issue confirmed fixed. Notice, after selecting a team and while it is loading, the first thing that populates are the team’s agents and supervisors.
What you want to see in the logs will be something like this
2015-07-27 08:44:52:057 INFO FCCS0027 Service going into active mode. Incoming requests will be accepted. 2015-07-27 08:44:52:074 INFO LRMS0004 LRMClient is connected to the service at <10.0.11.39>.